Last updated: 29th January 2026
Oakford Partners is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us for support.
1. Who we are
Oakford Partners provides practical information and administrative support relating to home improvement planning, installation guidance, setup queries, and general project support.
If you have any questions about this policy or how we handle your data, you can contact us at:
Email: clientcare@oakfordpartners.co.uk
2. What personal data we collect
We may collect and process the following information:
- Your name
- Email address
- Phone number
- Information you provide in enquiry forms or messages
- Basic details about your home improvement project (as shared by you)
We do not intentionally collect sensitive personal data.
3. How we collect your data
We collect personal data when you:
- Complete a form on our website
- Contact us by email or phone
- Request information, guidance, or support
4. How we use your data
We use your personal data only for legitimate purposes, including:
- Responding to enquiries
- Providing information, guidance, and administrative support
- Communicating with you about your request
- Improving our website and services
We do not sell your data to third parties.
5. Lawful basis for processing
Under UK GDPR, we process personal data based on one or more of the following lawful bases:
- Consent – where you have contacted us or submitted a form
- Legitimate interests – to respond to enquiries and provide requested support
6. Sharing your data
We do not share your personal data with third parties except:
- Where required by law
- Where necessary to operate our website or email systems (e.g. hosting or email providers), who are required to keep your data secure
7. Data storage and security
We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only retained for as long as necessary to respond to your enquiry or provide support, unless a longer retention period is required by law.
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details above.
9. Cookies
Our website may use basic cookies to ensure it functions correctly and to improve user experience. We do not use cookies to collect unnecessary personal information.
10. External links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
11. Important notice
Oakford Partners provides information and administrative support only. We do not provide legal advice, financial advice, or regulated services. Any decisions or actions you take are your own.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.